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Ivan1994
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Message 1 of 3
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The touchpad does not work after installing ubuntu 20.04 on an hp laptop

HP Recommended
HP Pavilion 15-ec1058ur 22P97EA (AMD Ryzen 5 4600H 3.0GHz/16384Mb/512Gb SSD/nVidia GeForce GTX 1650
Ubuntu LTS

Hello, during the installation, the touchpad worked completely, after installation, it stopped working at all. I found a solution on the internet to make changes to /etc/default/grub:

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash psmouse.proto=bare"
GRUB_CMDLINE_LINUX="i8042.reset i8042.nomux i8042.nopnp i8042.noloop"

After that, the touchpad is working, but the two-finger scroll doesn't work. Please help me solve this problem.

 

Mouse settings before install ubuntu

Mouse settings before install ubuntuMouse settings before install ubuntu

 

Mouse settings installed ubuntu

Mouse settings installed ubuntuMouse settings installed ubuntu

Output xinput before installation ubuntu

⎡ Virtual core pointer                      id=2    [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer                id=4    [slave  pointer  (2)]
⎜   ↳ ELAN0718:00 04F3:30FD Mouse               id=10   [slave  pointer  (2)]
⎜   ↳ ELAN0718:00 04F3:30FD Touchpad            id=11   [slave  pointer  (2)]
⎣ Virtual core keyboard                     id=3    [master keyboard (2)]
    ↳ Virtual core XTEST keyboard               id=5    [slave  keyboard (3)]
    ↳ Power Button                              id=6    [slave  keyboard (3)]
    ↳ Video Bus                                 id=7    [slave  keyboard (3)]
    ↳ Power Button                              id=8    [slave  keyboard (3)]
    ↳ HP TrueVision HD Camera: HP Tru           id=9    [slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard              id=12   [slave  keyboard (3)]
    ↳ HP WMI hotkeys                            id=13   [slave  keyboard (3)]
    ↳ HP Wireless hotkeys                       id=14   [slave  keyboard (3)]

Output xinput in installed ubuntu

⎡ Virtual core pointer                      id=2    [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer                id=4    [slave  pointer  (2)]
⎜   ↳ PS/2 Generic Mouse                        id=11   [slave  pointer  (2)]
⎣ Virtual core keyboard                     id=3    [master keyboard (2)]
    ↳ Virtual core XTEST keyboard               id=5    [slave  keyboard (3)]
    ↳ Power Button                              id=6    [slave  keyboard (3)]
    ↳ Video Bus                                 id=7    [slave  keyboard (3)]
    ↳ Power Button                              id=8    [slave  keyboard (3)]
    ↳ HP TrueVision HD Camera: HP Tru           id=9    [slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard              id=10   [slave  keyboard (3)]
    ↳ HP Wireless hotkeys                       id=12   [slave  keyboard (3)]
    ↳ HP WMI hotkeys                            id=13   [slave  keyboard (3)]

Videos: https://drive.google.com/drive/folders/1FTFrBdrQcP84pLk5tbAIA68viO78TidL?usp=sharing

Ubuntu_live.mp4 - Running ubuntu from a flash drive in live mode BEFORE installation, the touchpad works

Ubuntu_installed.mp4 - Ubuntu after installation, the touchpad only works after changing to /etc/default/grub, the scroll does not work

PS: sorry my bad english

2 REPLIES 2
WAWood
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@Ivan1994 

I'm sorry, but HP does not provide support for Linux distros.

IF you replace the preloaded Windows OS with a Linux distro, or add a Linux distro, then you assume full responsibility for maintaining that -- including solving any problems with booting the other OS and/or installing the other OS.

Modern PCs with UEFI, instead of the older BIOS, are especially difficult to install because you have to go into the UEFI settings and make several changes before you can even boot from a USB stick -- and we are unable to assist in that work.

Your best bet for support now is to contact the support forum of the distro you are using.

Since you are using Ubuntu, go here: https://ubuntuforums.org/

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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Teso79
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Message 3 of 3
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HP Recommended

Hello

I had the same issue, and from what I see, it's more common than I expected between HP and Linux. I don´t know if the problem lies with Linux, HP or the touchpad hardware.

 

There is a workaround. Try and see if it works for you.

Before the OS boots, press F9 to enter the boot device menu. Choose the device that has GRUB installed on it.

Then follow the steps as you would normally do (select the linux kernel, etc)...

See if Ubuntu now detect the touch-pad.

 

Good luck!

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