There is no way to contact a live agent about whats wrong with my battery

[madcrochet]

I keep getting a notification that my battery needs to be calibrated. I've done it several times, a number of ways, and the result is canceled though I let it run through the entire calibration and complete it. The calibration never takes place. I'm trying to contact a live agent in any way, shape, form, or fashion and simply CANNOT get a live person to answer or help. What is going on?? Why can't we get help? What is wrong with my battery? Why do i get a response of "i need the following information" and I give it, but then no response? 

[ub6424]

Hello @madcrochet 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

[madcrochet · Accepted solution]

Thank you for your reply. 

I drained the battery unit completely and then charged it to 100% and left it on the charger for a few more hours. I pressed the power button for 30 seconds and turned on the unit. I ran a battery check and the battery passed all tests. No more notification to calibrate the battery! Hooray! 

Have a good day.

[ub6424]

You're welcome !

Good luck