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Navya2
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Thermal shutdown in HP spectre

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HP Spectre x360 Convertible 15-df1xxx -Product number 7ZD53UA#ABA
Microsoft Windows 10 (64-bit)

Hi, I have been having the thermal shutdown problem for a while now. I bought the same product last year(2019) in November and due to over heating I had to give it for servicing. Even after servicing the problem was not resolved. I had to pay extra to HP and buy the same laptop in May-2020. The entire process of getting the new laptop was too long  and I being a student need laptop . Now again the new laptop is also having the thermal shutdown problem. It only has been 5 months since I have been using this laptop. It is unfare to face the same problem even after buying the new laptop after paying so much. Now I am skeptical about buying any new product from HP. 

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KrazyToad
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@Navya2

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

i understand your concerns and frustration

 

I will escalate your case to HP's regional escalation team and you will be contacted by a case manager

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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