Thermal shutdown in HP spectre

[Navya2]

Hi, I have been having the thermal shutdown problem for a while now. I bought the same product last year(2019) in November and due to over heating I had to give it for servicing. Even after servicing the problem was not resolved. I had to pay extra to HP and buy the same laptop in May-2020. The entire process of getting the new laptop was too long  and I being a student need laptop . Now again the new laptop is also having the thermal shutdown problem. It only has been 5 months since I have been using this laptop. It is unfare to face the same problem even after buying the new laptop after paying so much. Now I am skeptical about buying any new product from HP. 

[KrazyToad]

@Navya2

Welcome to HP Community

I have gone through your Post and would like to help

i understand your concerns and frustration

I will escalate your case to HP's regional escalation team and you will be contacted by a case manager

Please check your Inbox

Thank you

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