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OKgotIT
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Thermal shutdown occurred

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Omen ax250wm
Microsoft Windows 10 (64-bit)

Hi there!

I know that there are many threads for this issue. But none of them worked out for me.

My laptop worked nice before. After I power on, my fans spin like crazy. Caps lock flashes 5 times and I get this issue System temperature (90D). When I press Enter, it loads a slower than usual, but It loads. I tried Aida64 and CpuZ to test temperature and its about 75 *C and 40-45 on cores, BUT my videocard isn't working and isn't displayed in the Device Manager.

What I tried is removing and cleaning the fan (it works). Tried to reset BIOS settings. And I set the max processor speed to 70%.

None of that helped me, so I'm asking for help.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@OKgotIT,

 

I reviewed your post and I understand that you are getting a 90D error on startup and the computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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OKgotIT
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Hi, I've already tried it, but it didn't work. It's a bit strange for me that laptop is overheating but cpu tests show normal temperature.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 4 of 4
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@OKgotIT

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01657439and let me know if that helps

KrazyToad
I Am An HP Employee

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