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- Thermal shutdown occurred

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07-13-2020 11:45 AM
Hi there!
I know that there are many threads for this issue. But none of them worked out for me.
My laptop worked nice before. After I power on, my fans spin like crazy. Caps lock flashes 5 times and I get this issue System temperature (90D). When I press Enter, it loads a slower than usual, but It loads. I tried Aida64 and CpuZ to test temperature and its about 75 *C and 40-45 on cores, BUT my videocard isn't working and isn't displayed in the Device Manager.
What I tried is removing and cleaning the fan (it works). Tried to reset BIOS settings. And I set the max processor speed to 70%.
None of that helped me, so I'm asking for help.
07-15-2020 03:13 PM
I reviewed your post and I understand that you are getting a 90D error on startup and the computer is overheating.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and the chipset driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
07-17-2020 10:18 AM
Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01657439and let me know if that helps
KrazyToad
I Am An HP Employee