• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-29-2022 02:06 PM

HP Recommended
Product: OMEN by HP 15-dc1044na
Operating System: Microsoft Windows 10 (64-bit)

This is one for HP more than the forum, but hopefully someone might pick it up.

I've got an OMEN 15-dc1044na.

I use the thunderbolt port for 10Gb Ethernet through a Sonnett Solo 10G Device.

This device works flawlessly upon first install, but eventually starts suffering from consistent drops and restorations of connection, until it gets to a point where it locks the Thunderbolt port up and a system restart is required.

The cause of this failure is something in the driver package HP Mobile Data Protection Sensor Version 7.0.22.44692

 

Can HP either withdraw the driver or correct the issue that causing these Thunderbolt disconnects please.

Anyone suffering with the same issue I would suggest checking the HP Mobile Data Protection Sensor Driver in System Devices, and rolling back the driver. I identified this issue utilising Event Viewer and the Windows Update application to identify when the problem started and what had happened just before.

 

Hopefully this helps others who might be having twitchy Thunderbolt connectivity.

 

Thanks

Lee

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.