Thunderbolt Support

[RRosburg]

I have a 470 G5 with Win10 64Bit Professional.  I purchased a G2 Thunderbolt dock.  It isn't charging.  When I looked at he USB-C information, it states that Thunderbolt is not supported.  Is there a driver to download that will enable the Thunderbolt support?

[EddyK]

Hello @RRosburg,

Unfortunately, I was unable to find any information to support that your computer has a Thunderbolt 3 port. Therefore, the USB-C port on your computer has limited functionality and does not allow charging. 

This is a hardware limitation, not software.

Hope this helps,

Eddy

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[RRosburg]

Thanks.  I had searched and it stated the 470 was compatable with the dock.  Any other ways to work around and use the docking station?

[RRosburg]

Looking at the specs of the G2 dock, it states the output cable is USB-C.  Any ideas why it would not charge my laptop?

[EddyK · Accepted solution]

Hello @RRosburg,

Is the dock this one -> https://support.hp.com/ca-en/document/c05913756

Unfortunately, HP has some really weird limitations with USB-C ports and limits what each USB-C port can actually do. Furthermore, it's been known on the forum that a lot of HP laptops that don't use a discrete USB-C charger don't support USB-C charging at all.

I can see on your computer's user guide that it has its own barrel charging port. I can recommend you an HP USB-C hub that is confirmed to be compatible with HP but it probably won't have passthrough charging. 

If you do want a recommendation, a specific model/product number would be appreciated. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

Sorry to say but you're out of luck in charging your computer through USB-C. If you want, you can contact HP and see what they have to say:

Contact HP Worldwide here.

Phone HP Worldwide here.

Check warranty status here.

Find an HP Authorized Service Center near you here.

Kind regards,

Eddy