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Locked

‎07-21-2020 10:52 AM

HP Recommended
Product: Spectre x360 Convertible 15-df0xxx
Operating System: Microsoft Windows 10 (64-bit)

Thunderbolt Software : This Thunderbolt application is not in use anymore and can be safely uninstalled

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2020 01:04 PM

HP Recommended

@dlk1965,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • What is the exact issue you are facing?
  • Are you getting this notification on the computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-23-2020 01:04 PM

HP Recommended

@dlk1965,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • What is the exact issue you are facing?
  • Are you getting this notification on the computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎07-24-2020 06:26 AM

HP Recommended

I did a clean install of Windows. That fixed the Thunderbolt Software problem. The software now works.

Was this reply helpful? Yes No

‎07-24-2020 10:33 AM

HP Recommended

@dlk1965

 

I'm gad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you ☺️

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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