Tilted key on brand new laptop

[Alex200321]

 

Hi,

I just bought a new laptop and quickly noticed the enter key is tilted down.

I got more concerned aftee seeing a thread here talking about a similar issue and turned out to be a serious one, with the key popping out after a week of purchase.

Any help solving this?

Thank you

[praveenbv]

Hi @Alex200321, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.