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Locked

‎07-16-2023 10:53 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 11

I use an HP Envy touchscreen model for college. Toddler spilled "Sunkist Cherry Limeade" over middle of keyboard and touch pad this morning around 9am. I immediately placed cloth over liquid, turned off laptop then flipped it over to drip, removed wet cloth and replaced with dry one. Nothing else dripped out. At 11:30pm I turned it on, keyboard is sticky but the laptop is on, I ran fast and extensive systems test to be sure it is running smoothly and everything passed. Is it safe to use for a "lock down browser" exam Thursday? And how do I get rid of the sticky without invalidating my warranty? 

Category:
1 REPLY 1

‎07-21-2023 11:55 PM

HP Recommended

Hi @-S_J-,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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