cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 4
181
Flag Post

Touch/Clickpad Issue, How do disable Touch area on mouse buttons?

HP Recommended
Omen EN0745NG
Microsoft Windows 10 (64-bit)

Hello, I got my new HP Omen yesterday. I immediately noticed that the navigation of the mouse also works in the lower mouse button area. You could deactivate this on my last notebook. This is better for playing, because you can always leave your finger on the left "button" and still move the mouse. I tried to install the current touchpad driver from the HP homepage. However, the installation aborts with error 0x800B0109 and 0x80070570. I dont have the option to activate the touch area function in the Win10 touchpad options and I dont have access to the control panel on the installed Synaptics driver (SynTPEnhService is active). The Omen is a gaming notebook but without this function it is not possible to play without an external mouse. For example, you cannot shoot and move at the same time. Who can help?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,191 1,178
Message 2 of 4
Flag Post
HP Recommended

@thomasmeyer, Welcome to HP Support Community!

 

I'd suggest you refer to the document HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) under the section Button clicking using a TouchPad or ClickPad to learn how to disable the touch area.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Unfortunately, that doesnt answer my question. It's probably due to my poor English. I don't want to deactivate the ClickPad completely, just the area of the mouse buttons. I have no acces to the settings (Clickpad Settings are not displayed!) and I cannot install a new driver.

 

Clickpad Settings.jpg

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,191 1,178
Message 4 of 4
Flag Post
HP Recommended

@thomasmeyer

 

Double-tapping the upper-left-hand corner of the TouchPad enables or disables the TouchPad. An amber light illuminates briefly if the computer supports this feature. There might also be an audible sound.  

 

Hope this helps!

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation