Touch pad driver not working

[Paul868]

I have an HP 14-dy0001nia running Windows 11 Home 64-bit 24H2. Recently my touchpad stopped working completely. In Device Manager I see the following error:

This device cannot start. (Code 10)

A request for the HID descriptor failed

I have tried uninstalling the device and letting Windows reinstall the driver, but the same error persists. Any help could be appreciated?

[VikramTheGreat]

Hi @Paul868,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand you're experiencing a touchpad issue on your HP Pavilion x360 Convertible Laptop PC 14-dy0001nia, where the device shows a Code 10 error: "A request for the HID descriptor failed" in Device Manager. We truly appreciate your patience and the steps you've already taken.

Steps to Resolve the Issue

1. Perform a Hard Reset

This helps reinitialize hardware components:

• Power off the laptop.
• Disconnect all peripherals and the power adapter.
• Press and hold the power button for 15 seconds.
• Reconnect the power and restart the laptop.

2. Run HP UEFI Hardware Diagnostics

Let’s confirm if the touchpad hardware is still functional:

• Turn off the laptop.
• Power it on and press Esc, then F2 to enter diagnostics.
• Navigate to Component Tests > Input Devices > Touchpad Test.

If the touchpad is not listed or fails the test, it may indicate a hardware issue.

3. Update BIOS and Drivers

Outdated firmware can cause HID descriptor failures:

• Visit the official HP support page:
  👉 HP Pavilion x360 Convertible 14-dy0001nia (3A2S6EA) | HP® Support
• Download and install: 
  • Latest BIOS update
  • Intel Serial IO driver
  • Intel Chipset driver

Restart your laptop after installation.

4. Check Windows Optional Updates

• Go to Settings > Windows Update > Advanced Options > Optional Updates.
• Install any available driver updates under HID or Input Devices.

5. Uninstall Hidden Devices

• Open Device Manager.
• Click View > Show hidden devices.
• Expand Human Interface Devices.
• Uninstall any grayed-out HID-compliant touchpad entries.
• Restart your laptop.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Paul8681]

Hi @ VikramTheGreat 

Thank you so much for the suggestions.

I tried solution 3 as suggested and it worked for a day or two before it stopped working again, it keeps on stopping working even mid using it.

The other solutions seemed not to help much. 

[VikramTheGreat]

Hi @Paul8681,

We appreciate the detailed steps you’ve already taken and the time you’ve invested in troubleshooting your HP Pavilion x360 Convertible. We understand how frustrating it must be when the touchpad works temporarily and then stops functioning again.
 

Since updating the BIOS and Intel drivers temporarily resolved the issue, this points to a possible driver or firmware conflict rather than a permanent hardware failure. Let’s take the next steps:
 

1. Reinstall the Touchpad Driver

• Open Device Manager > expand Human Interface Devices.
• Right-click the HID-compliant touchpad and select Uninstall device.
• Restart your PC, and Windows will reinstall the correct driver automatically.

2. Windows Power Settings
Go to Control Panel > Power Options > Change plan settings > Change advanced power settings.
Expand USB settings and PCI Express > set both to Disabled under “Power Saving.” This prevents devices from being turned off unexpectedly.
 

If the touchpad continues to fail even after these steps, it may indicate an intermittent hardware issue with the touchpad module.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Paul8681]

Hi VikramTheGreat
Thanks, for the help, however the problem still persists

In the device manager under the events tab it displays the following messages.

1. Device settings for ACPI\ELAN0749\4&79514e6&0 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance ID: USB\VID_3151&PID_3020&MI_00\6&20c6a365&3&0000
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719

2.  Device ACPI\ELAN0749\4&79514e6&0 was configured.

Driver Name: hidi2c.inf
Driver Package ID: hidi2c.inf_amd64_14aed1f3fcaa8aaa
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Driver Date: 06/21/2006
Driver Version: 10.0.26100.6725
Driver Provider: Microsoft
Driver Section: hidi2c_Device.NT
Driver Rank: 0xFF2000
Matching Device ID: ACPI\PNP0C50
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_A0E8&SUBSYS_88BA103C&REV_20\3&11583659&2&A8

3. Device ACPI\ELAN0749\4&79514e6&0 had a problem starting.

Driver Name: hidi2c.inf
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: hidi2c
Lower Filters:
Upper Filters: mshidkmdf
Problem: 0xA
Problem Status: 0xC000009E

[VikramTheGreat]

Hi @Paul868,

Sorry to hear that you still have trouble with the device.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[Paul8681]

Hi VikramTheGreat

I can't seem to see the private message.