Touch-pad not working - I2C HID Device not working in windows

[Prem-merp]

Product - HP-14s

OS - Windows 11.

Hi there,

My touch pad stopped working recently. I checked the device manager and i see "

This device cannot start. (Code 10)

A request for the HID descriptor failed.

" inside I2C hid driver which has a yellow caution symbol below. I tried updating my os from windows 10 to windows 11 and even after updating, still touch pad is not working. I checked my touch pad in UEFI firmware and i find my touch pad is working there which concludes that there is not hardware issue. I tried almost all the methods which was already available for this issue. Still no luck. 

When I try to update, it says it's already updated

I also updated my bios, also factory reset my bios. nothing works. currently i am managing with external mouse. But I've been a touch pad user for years. kindly help me to resolve this issue. Thanks in advance. Also please let me know if u need further information.

[Irwin6]

Hi @Prem-merp,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link  to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Also, refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support