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Message 1 of 4
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Flag Post

Solved!

Touch screen and touchpad UEFI

HP Recommended
HP Spectre x360 convertible 13-aw0xx
Microsoft Windows 10 (64-bit)

I have bought this notebook just two months ago. I have two problems on my pc. Touch screen on the left side of screen is not working at all (30%of touch screen on the left side of screen is not working at all). The touchpad is not working when white circles appear. It happens very often. I did components tests for both cases on HP Hardware Diagnostics UEFI. 

  1.   Case 1 - touch screen - Drag and Drop Test - left side of screen touch failed
  2.  Case2 - Touchpad -Drag and Drop Test- touchpad on the right side failedDo I need to go HP repair centre? Can I fix it at home?
3 REPLIES 3
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HP Support Agent
HP Support Agent
11,726 11,712 647 482
Message 2 of 4
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HP Recommended

@Eric20201

 

Welcome to the HP Support Community.

 

Please get back to us with 24 character failure ID for each test to help you better with this.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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Message 3 of 4
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failure ID for touch screen is  NA. failed ID for touchpad is 9LL41L-A5HA73-MFPU3G-G4EK03

 

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HP Support Agent
HP Support Agent
11,726 11,712 647 482
Message 4 of 4
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I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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