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‎08-13-2020 01:00 PM

HP Recommended
Product: HP Spectre x360 convertible 13-aw0xx
Operating System: Microsoft Windows 10 (64-bit)

I have bought this notebook just two months ago. I have two problems on my pc. Touch screen on the left side of screen is not working at all (30%of touch screen on the left side of screen is not working at all). The touchpad is not working when white circles appear. It happens very often. I did components tests for both cases on HP Hardware Diagnostics UEFI. 

  1.   Case 1 - touch screen - Drag and Drop Test - left side of screen touch failed
  2.  Case2 - Touchpad -Drag and Drop Test- touchpad on the right side failedDo I need to go HP repair centre? Can I fix it at home?
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2020 06:13 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-16-2020 12:58 PM

HP Recommended

@Eric20201

 

Welcome to the HP Support Community.

 

Please get back to us with 24 character failure ID for each test to help you better with this.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

Was this reply helpful? Yes No

‎08-17-2020 01:05 AM

HP Recommended

failure ID for touch screen is  NA. failed ID for touchpad is 9LL41L-A5HA73-MFPU3G-G4EK03

 

Was this reply helpful? Yes No

‎08-20-2020 06:13 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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