12-13-2018 10:34 AM - edited 12-13-2018 11:13 AM
I recently have been experiencing some issues with my touchpad. I believe the issue is originating with a recent update with Windows 10 that has been interfering with my touchpad/ clickpad driver. A couple of days ago it suddenly stopped working (froze completely) which resulted in me having to resort to a USB attachable mouse. Through a bunch of system restores and download of touchpad drivers provided through the hp website, I somehow got it to work. Unfortunately, a few days later the issue cropped up again, but this time I was unable to fix the problem going through what I thought were the same steps as last time. Some information about my laptop and touchpad driver
- HP ENVY x360 Convertible 15-bp0xx
- Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
- Synaptics SMBus ClickPad Driver
Some screenshots of the issue:
Additionally, in the device manager, the Synaptics driver does not show up until I select "view hidden devices". Hope this is clear. This problem is excruciatingly annoying.
Solved! Go to Solution.
12-14-2018 04:11 PM
Welcome to HP Forums. This is a great place to get support, find answers and tips.
I have gone through your Post and would like to help
This seems to be a driver issue
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
The HPSA will automatically look for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows 10 is up to date
Select the Start button, and then go to Settings > Update & Security > Windows Update , and select Check for updates.
Keep me posted how it goes
Thank you and have a wonderful weekend 😊
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