cancel
Showing results for 
Search instead for 
Did you mean: 
EricDePro
New member
2 1 0 0
Message 1 of 5
2,674
Flag Post
HP Recommended

Solved!

TouchPad Not responding

Envy x360
Microsoft Windows 10 (64-bit)

Hi there, 

 

I recently have been experiencing some issues with my touchpad. I believe the issue is originating with a recent update with Windows 10 that has been interfering with my touchpad/ clickpad driver. A couple of days ago it suddenly stopped working (froze completely) which resulted in me having to resort to a USB attachable mouse. Through a bunch of system restores and download of touchpad drivers provided through the hp website, I somehow got it to work. Unfortunately, a few days later the issue cropped up again, but this time I was unable to fix the problem going through what I thought were the same steps as last time. Some information about my laptop and touchpad driver 

  • HP ENVY x360 Convertible 15-bp0xx
  •  Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
  • Synaptics SMBus ClickPad Driver

Some screenshots of the issue: 

 

pic 1.pngpic 2.png

Additionally, in the device manager, the Synaptics driver does not show up until I select "view hidden devices". Hope this is clear. This problem is excruciatingly annoying. 

4 REPLIES 4
HP Support Agent
HP Support Agent
12,022 12,002 795 788
Message 2 of 5
2,640
Flag Post
HP Recommended

Solved!

TouchPad Not responding

@EricDePro

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

This seems to be a driver issue

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

The HPSA will automatically look for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows 10 is up to date

 

Select the Start  button, and then go to Settings  > Update & Security   > Windows Update , and select Check for updates.

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

EricDePro
New member
2 1 0 0
Message 3 of 5
2,631
Flag Post
HP Recommended

Solved!

TouchPad Not responding

One of the updates provided through hp support assistant worked (I installed a few that looked important)! Thanks a lot !

0 Kudos
HP Support Agent
HP Support Agent
12,022 12,002 795 788
Message 4 of 5
2,619
Flag Post
HP Recommended

Solved!

TouchPad Not responding

@EricDePro

 

I'm glad you got this issue resolved

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

0 Kudos
RABragg
New member
1 1 0 0
Message 5 of 5
1,536
Flag Post
HP Recommended

Solved!

TouchPad Not responding

That is exactly the fix for this issue! Thank you! I've been without my touchpad for several months now and really appreciate the information provided here. It works now!

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation