Touchpad and keyboard are not responding at all in windows , but are responding in BIOS.

[minds__mark]

I have HP Pavilion x360 Convertible (14-cd0053TX)
serial no : [Personal Information Removed]
product no : 4LR32PA#ACJ

My keyboard and mouse touchpad completely not responding. Went to nearest OFFICIAL SERVICE CENTRE of HP , they couldn't even find what was the cause for this issue in my laptop. They couldn't repair it.

I have visited them multiple times and its hectic and now very annoying as all my work is getting affected by these issues. I am ready to bear the prices for repair but please help.

ERROR CODE:-

1. Keyboard test : Q312TQ-9ATA8D-GXGJ2K-G1LG13

2.  Touchpad drag and drop test : Q312TQ-9ATA8D-GXGJ2K-G1UL13

3.  Touchpad pointer test :Q312TQ-9ATA8D-GXGJ2K-G25813

[praveen196]

@minds__mark Welcome to HP Community!

I understand that the touchpad and keyboard are not responding at all in windows.

In that case, I would suggets you conatct our phone support and check. They will help you.

Or you can conatct a local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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