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‎12-22-2025 07:08 AM

HP Recommended

Hello, so I’ve been struggling to get my keyboard and touchpad to work on my laptop for a while now. For a while I could just restart my laptop and it would eventually start working again but now that doesn’t work anymore. I tried a bunch of things like updating the drivers. Uninstalling the drivers and reinstalling. Going into the EUFI and loading default bios startup. None of this worked so I factory reset my laptop. When I factory reset my laptop the keyboard and touchpad started working again until I restarted my laptop now it’s not working again. I was on windows 11 before the factory reset now I’m on windows 10 home. My OS build is 16299.309. It’s an HP Envy x360. I don’t believe it’s a hardware issue since the touchpad and keyboard work in safe mode and also worked when I factory reset. 

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