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‎11-10-2018 05:54 AM

HP Recommended
Product: HP Envy 13
Operating System: Microsoft Windows 10 (64-bit)

I recently noticed that when I start up my laptop, the trackpad does not work. I have to wait about a minute, then suddenly it will start working. I believe this has something to do with the Synaptics enhancements program as I noticed in task manager that as soon as that application starts up, the trackpad starts to work. I was wondering why it does not start up straight away as this is rather fustrating that I cannot use my laptop for the first few minutes. If anyone can help it would be greatly appreciated. Thanks 

2 REPLIES 2

‎11-10-2018 09:14 AM - edited ‎11-10-2018 09:16 AM

HP Recommended

@Oblivion202

 

If you do not use the touchpad enhancements disable it.

 

Search for "Task Scheduler" and open it.

 

One of the entries in there should be called "Synaptics Touchpad Enhancements".  Right-click and choose disable.

 

REO

 

To further assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎11-10-2018 09:41 AM

HP Recommended

I do use the touchpad enchaements, its just the whole touchpad does not work fullstop for the first few minutes from when the laptop is switched on, the synaptics thing then seems to switch on and the touchpad starts to work nomally again. The model number is 13ab008na its a HP envy 

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