Touchpad driver keeps failing

[Bluestone44]

Hello!

My touchpad is currently unusable as the driver keeps failing. It comes up with this error message in the device manager window: This device is not present, is not working properly or does not have all its drivers installed. (Code 24)

It says the system needs to be rebooted but that doesn't work. There are also no updates that it says it needs.

Device ACPI\ETD073A\4&36ba84e5&0 requires a system reboot to complete configuration.

Driver Name: oem44.inf
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Driver Date: 08/30/2019
Driver Version: 21.2.27.1
Driver Provider: ELAN
Driver Section: ETD073A_Inst_Win10
Driver Rank: 0xF90001
Matching Device Id: ACPI\ETD073A
Outranked Drivers: oem28.inf:ACPI\ETD073A:00F90001 oem28.inf:*ETD073A:00F90002 oem44.inf:*ETD073A:00F90002 msmouse.inf:*PNP0F03:00FF2000
Device Updated: true
Status: 0x0
Parent Device: PCI\VEN_1022&DEV_790E&SUBSYS_84A2103C&REV_51\3&11583659&2&A3

[ub6424]

Hello @Bluestone44 

(1) Install touchpad driver

ELAN Touchpad Driver

21.2.28.7 Rev.B

39.3 MB

Dec 7, 2020

Download

(2) Reboot and test

best regards

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[Bluestone44]

Hi!

I downloaded and rebooted, but the driver is still not working.

It gives this information - "Device ACPI\ETD073A\4&36ba84e5&0 requires a system reboot to complete configuration.", but however many times I restart it doesn't make a difference.

[ub6424]

Hello @Bluestone44 

ACPI\ETD073A is ELAN Touchpad device.

Please follow the guide from Microsoft:

https://support.microsoft.com/en-us/windows/fix-touchpad-problems-in-windows-30b498e5-0caa-9740-2b21...