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Solved!

Touchpad left & right click not working

HP Recommended
Envy 15 j103sa
Microsoft Windows 10 (64-bit)

I recently had problem with the fan in this laptop and after removal of the battery and memory sticks and reassembly, the left and right click on the touchpad wont work. I,ve tried uninstall/reinstall , new drivers from both HP and Synaptics and pretty much every other option !  This was working fine and still operates with a normal mouse. Any assistance will result in my undieing gratitude !

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HP Support Agent
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Hi @Macscouse,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I understand you are having issues with the touchpad not working after reseating the memory and the battery on your HP notebook. Don't worry I have a few suggestions to help you out 🙂

 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.

 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

 

* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

* At a command prompt, type the following command, and then press ENTER:

 

set devmgr_show_nonpresent_devices=1

 

* Type the following command a command prompt, and then press ENTER:

 

start devmgmt.msc

 

* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

* When you finish troubleshooting, close Device Manager.

* Type exit at the command prompt.

 

Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

 

And then download a new version of the synaptic drivers using this link: Click here

 

For more details, please follow the steps suggested in the support document - HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) - Click here

I also need a few details to provide further assistance (if need be):

When was the time it worked (date)?

Did you install the updates from the official hp website?

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

 

Jeet_Singh
I am an HP Employee

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Thanks so much Jeet !!  Tried the restart option but no cursor was visible in the bios screen .. I assume if the pad had been working OK then I wouldve been able to see it.

It was working fine until the disassembly with no problems.

It had all the necessary HP updates until then, and as an attempted solution, further instals direct from Synaptics website.

I think it may be time for a new touchpad then ?

Cheers,

Pete

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HP Support Agent
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Hi @Macscouse,

 

Thanks for the update,

I appreciate your time and efforts,

 

I understand you have tried the steps suggested and still having the issue, I would personally suggest this to be a hardware failure. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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