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HP Pavilion x360 convertible 14m

My touchpad has not been working for the past week. Despite attempting various troubleshooting steps, I have not been able to resolve the issue. I noticed that in the Device Manager, the I2C HID Device is displaying an error (Code 10). I believe this might be the underlying cause of the touchpad malfunction.

 

I would greatly appreciate your assistance in solving this problem.

 

 

 

 

2 REPLIES 2
HP Recommended

Hi @Aman159,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code you’re seeing in Device Manager (Code 10) indicates that the device cannot start. This is a common issue with the I2C HID Device and often results in touchpad malfunctions. Here are several steps you can take to try and resolve this issue.

 

Update Drivers

Ensure that you have the latest drivers installed for your touchpad and I2C HID Device.

Manually Update Drivers:

  1. Right-click on the Start menu and select Device Manager.
  2. Find the I2C HID Device under Human Interface Devices.
  3. Right-click on the I2C HID Device and select Update driver.
  4. Choose "Search automatically for updated driver software."

Download from Manufacturer:

  • Visit the HP support website and download the latest touchpad and chipset drivers specific to your HP Pavilion X360 model.

Reinstall I2C HID Device

Reinstalling the device can sometimes resolve the issue.

  1. Open Device Manager.
  2. Right-click on the I2C HID Device and select Uninstall device.
  3. Check the box to delete the driver software for this device.
  4. Restart your laptop. Windows will attempt to reinstall the driver upon reboot.

Check Windows Updates

Make sure your operating system is up to date, as updates can sometimes include necessary driver updates.

  1. Go to Settings > Update & Security > Windows Update.
  2. Click on Check for updates and install any available updates.

Disable and Re-enable the Device

Sometimes, disabling and then re-enabling the device can help.

  1. Open Device Manager.
  2. Right-click on the I2C HID Device and select Disable device.
  3. Wait a few seconds, then right-click again and select Enable device.

 

Raj_05
HP Support Community Moderator
HP Recommended

BIOS Update

Updating your BIOS can sometimes fix hardware compatibility issues.

  1. Visit the HP support website and look for any BIOS updates available for your HP Pavilion X360.
  2. Follow the instructions provided on the website to update your BIOS.

Check for Conflicting Devices

Sometimes, other devices might conflict with the touchpad.

  1. Open Device Manager.
  2. Look for any devices with a yellow triangle (indicating an issue).
  3. Resolve any conflicts by updating or disabling these devices.

Hardware Check

There might be a physical issue with the touchpad or its connection.

  • If you're comfortable, you can open the laptop and check if the touchpad's ribbon cable is securely connected. 

Reset Windows

As a last resort, you can reset Windows, which will reinstall the OS while keeping your personal files.

  1. Go to Settings > Update & Security > Recovery.
  2. Under "Reset this PC," click Get started.
  3. Choose to keep your files, but be aware that this will remove apps and settings.

 

By following these steps, you should be able to identify and possibly fix the issue causing your touchpad malfunction.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.