Touchpad not working but works on bios

[Omen01600]

hello, my touchpad is not working but works on the bios

[zoey7886]

@Omen01600, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Touchpad Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your touchpad works in BIOS but not within your operating system, it indicates a possible driver or software configuration issue. Here are steps to troubleshoot and resolve the problem:

Verify Touchpad Status

• Ensure the touchpad on/off light is not amber (which indicates disabled). You can double-tap the touchpad light or button to enable it.

Check Device Manager

• Verify if the touchpad device is listed in Device Manager under Mice and other pointing devices.

Install Latest Touchpad Driver

• Go to HP’s support website and download the latest driver for your touchpad. Install it and see if this resolves the issue.

Adjust Touchpad Settings

• Navigate to Control Panel > Mouse settings, and make adjustments to touchpad settings as needed.

Test Touchpad Functionality

• Use the HP PC Hardware Diagnostics (UEFI) tool to test the touchpad’s functionality. You can perform Mouse Tests, including Pointer Test & Drag and Drop Test.

Check Touchpad Connections

• For authorized service providers or technicians:
  • Check the touchpad cable for any damage or loose connections. Reseat the touchpad cable if necessary.
  • If the issue persists after checking cables, consider replacing the touchpad hardware and verify if the problem is resolved.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,