Touchpad not working on HP pavilion X360 Convertible

[AviD2003]

Hey,

I am having windows 11 24H2 version. And my touchpad does not work but works perfectly after a software update and then after the next restart it stops working and tried reinstalling the drivers and updating the drivers. This did not solve my problem at all. It starts working and stops again after the next restart. I don't see any updated driver for windows 11 24H2 version in the official HP site even. This is close to a year now.

[Garp_senchau]

@AviD2003, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your touchpad works after a software update but stops functioning after a restart, here is a step-by-step guide you can follow to troubleshoot the issue:

Verify Driver Installation:

• Open Device Manager by searching for it in the Windows search bar.
• Expand the Mice and other pointing devices section.
• Right-click your touchpad device and select Update driver.
• Choose Search automatically for drivers to ensure you have the latest driver installed.

Run Windows Update:

• Go to Settings > Update & Security > Windows Update.
• Check for any pending updates and install them.
• Restart your PC after updating.

Reinstall the Touchpad Driver:

• In Device Manager, right-click your touchpad device and select Uninstall device.
• Restart your computer, which should automatically reinstall the correct driver.

Check BIOS Settings:

• Restart your computer and enter the BIOS (usually by pressing F10 during startup).
• Check the BIOS settings to ensure the touchpad is enabled.
• Save any changes and exit the BIOS.

HP Support Assistant:

• Use HP Support Assistant to check for additional updates. Access it by searching in the Windows search bar or download it from HP's website.

Run HP PC Hardware Diagnostics:

• Run diagnostics tests to confirm the touchpad hardware is functioning.
• HP PC Hardware Diagnostics | HP® Support

Reset Windows:

• If the issue persists, consider resetting your PC (make sure to back up your data).
• Go to Settings > System > Recovery and choose to reset your PC.

Also, you may refer to this guide for further troubleshooting steps: HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,