Touchpad not working, wifi not working

[ana_trt]

Hello! I recently bought a laptop HP 14-ep0012nq and my touchpad does not work. And I can't even connect to a wireless network. My network appears and I select it from the arrows, I press enter and nothing happens.

[A_Gayathri]

Hi @ana_trt ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Laptop 14-ep0012nq is experiencing multiple issues with its touchpad and WiFi functionality. Let's troubleshoot step by step:

1. Touchpad Not Working

Check Touchpad Enable/Disable Setting:

• Look for a function key (e.g., F5, F6, or one with a touchpad icon) on your keyboard.
• Press it in combination with the Fn key to toggle the touchpad on/off.

Update Touchpad Drivers:

1. Right-click on the Start menu and select Device Manager.
2. Expand the Mice and other pointing devices section.
3. Look for your touchpad driver (e.g., "Synaptics" or "ELAN").
4. Right-click on it and select Update Driver > Search automatically for drivers.
5. If no updates are found, visit the HP Support website to download the latest drivers for your model.

Enable Touchpad in Settings:

1. Go to Settings > Devices > Touchpad.
2. Ensure the touchpad is turned on.

Run Hardware Troubleshooter:

1. Press Win + R to open the Run dialog.
2. Type msdt.exe /id DeviceDiagnostic and press Enter.
3. Follow the prompts to detect and fix issues.

2. WiFi Not Working

Reinstall WiFi Driver:

1. Open Device Manager.
2. Expand the Network adapters section.
3. Right-click your WiFi adapter and select Uninstall device.
4. Restart your laptop; Windows should reinstall the driver automatically.

Check WiFi Enable/Disable Setting:

• Ensure that WiFi is enabled using the function key on your keyboard (e.g., Fn + F12 or another key with a WiFi icon).

Forget and Reconnect to the Network:

1. Go to Settings > Network & Internet > WiFi.
2. Select Manage known networks.
3. Click your network and choose Forget.
4. Reconnect by selecting the network and entering the password.

Run Network Troubleshooter:

1. Go to Settings > Update & Security > Troubleshoot.
2. Click Additional troubleshooters > Internet Connections > Run the troubleshooter.

3. Update System Software

Run Windows Update:

1. Open Settings > Update & Security > Windows Update.
2. Click Check for updates and install any available updates.

Update HP Drivers and BIOS:

1. Download and install HP Support Assistant from HP's website.
2. Use it to check for and install driver or BIOS updates.

4. Test in Safe Mode

• Boot your laptop in Safe Mode to determine if the issue is caused by third-party software:
  1. Press Win + R, type msconfig, and press Enter.
  2. Under the Boot tab, check Safe boot and select Network.
  3. Restart your laptop.

If the touchpad or WiFi works in Safe Mode, it may indicate a driver conflict or software issue.

5. Perform a System Reset (if necessary)

If the above steps don't resolve the issue, consider performing a system reset:

1. Go to Settings > Update & Security > Recovery.
2. Under Reset this PC, click Get started.
3. Choose to keep or remove your files and follow the prompts.

Refer to this document:HP PCs - Troubleshooting wireless mouse issues

HP Notebook PCs - Troubleshoot the touchpad

I hope this helps. 

Take care and have a good day.

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