Touchpad scroll not working

[Bianca96]

I opened up my laptop and suddenley I can't two finger scroll anymore. I tried opening up
Settings - Devices - Mouse & Touchpad - Additional Mouse Options
But when I click it, it says, "control panel extension is incompatible with driver version" and once I click ok it kicks me out of the next page.

How can I restore the two figure scroll settings?

[Kirblarz]

Hello, about when did this issue start? Have you done any updates recently, or downloading software from a website? What is the model of your laptop?

[Lea_W · Accepted solution]

Hi Bianca96!

I understand that you are having issues with your two-finger touch scrolling on your Touch Pad.

Have you taken a look at our article on the HP Support site that discusses the “Using the Touch Pad or Click Pad in Win 10?” You can find this article at http://support.hp.com/us-en/document/c04648748

If this does not help, I might suggest that you uninstall both the device (through the Device Manager) and associated software then reinstall it. You might also want to run your HP Support Assistant to make sure that all of your drivers and firmware are up to date.

Finally, I would go into the BIOS on the Main tab and hit the F9 to restore factory default settings.

I hope this helps.

[ICGS]

YES,RECENTLY IT UPDATES AUTOMATICALLY