Touchpad stopped working

[KPG777]

The touchpad pn my Pavilion Aero 13 laptop stopped working 

I followed the online help - hard reset, download drivers, etc but  nothing worked

I am on windows 11.   The touchpad doesnt even appear in settings to check the drivers

Any ideas?

Thanks 

[VikramTheGreat]

Hi @KPG777,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Pavilion Aero 13 laptop’s touchpad has stopped working and doesn’t even appear in Settings > Bluetooth & devices > Touchpad, here’s a structured approach to fix it:

Step-by-Step Fix for Missing Touchpad on Windows 11

1. Check Device Manager

1. Press Windows + X → choose Device Manager
2. Expand Human Interface Devices and Mice, and other pointing devices
3. Look for:
   • HID-compliant touchpad
   • I2C HID Device
4. If missing or showing a yellow warning:
   • Right-click and choose Scan for hardware changes
   • If found, right-click → Enable device
   • If not found, proceed to reinstall drivers

2. Reinstall Touchpad Driver

1. Visit the official HP support page for your model:
   👉 Official HP® Support
2. Download and install the latest Synaptics, Elan, or Precision Touchpad driver (depending on your model)
3. Restart your laptop

3. Enable Touchpad in BIOS

Sometimes the touchpad is disabled at the firmware level:

1. Restart your laptop and press Esc or F10 to enter BIOS
2. Navigate to Advanced > Built-in Device Options
3. Make sure Touchpad is set to Enabled
4. Save and exit

4. Run HP Hardware Diagnostics

• Download and run the HP PC Hardware Diagnostics | HP® Support
• Run a Component Test > Input Devices > Touchpad Test

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[KPG777]

Unfortunately still not working. 

The only step I couldn't find was step 2 in point 3 (advanced option in BIOS).  I got into BIOS but couldn't find the advanced option?

Not sure if that will help - tried everything else

Thanks for your help 

[VikramTheGreat]

Hi @KPG777,

Thank you for getting back and letting me know that you still have trouble

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support