Touchpad stops working after updating drivers

[Globalnaya]

Hello, since I bought this laptop and after installing windows 11,  the touchpad randomly stops working. It only works when a fresh install of windows 11 is done, or uninstalling and installing again the drivers available for HID I2C Synapse touchpad, but the touchpad stops working after a fewdays, probably caused by an automatically installed drivers. I have tried All of the following but it keeps stop working:

Disable and Re-enable the Device in Device Manager

• Open Device Manager and locate the I2C HID Device under Human Interface Devices.
• Right-click on the device and select Disable. Wait a few moments, then right-click again and select Enable.
• This can refresh the device and potentially resolve driver conflicts.

Update Chipset Drivers

• The I2C HID device is linked to the system's chipset. Go to the HP support page for your specific model and download the latest chipset drivers from the Driver-Chipset section. Install and restart the PC.

Check for Windows Updates

• Open Settings > Update & Security > Windows Update.
• Ensure that your system is fully updated with the latest patches, especially those related to hardware and device drivers.

Install Intel Serial IO Driver

• The Intel Serial IO driver manages communication between the CPU and various hardware devices, including I2C devices.
• Go to the Intel website or your HP support page and download the latest Intel Serial IO driver.

Run the Hardware and Devices Troubleshooter

• Open a Command Prompt as Administrator.
• Type msdt.exe -id DeviceDiagnostic and press Enter.
• Run the troubleshooter and let it detect and fix any hardware issues.

BIOS Update

• Check the HP support page for any BIOS updates available for your specific model.
• BIOS updates often include fixes for hardware-related issues. Install any available updates and restart the laptop.

Disable Windows Fast Startup

• Sometimes, Fast Startup causes issues with I2C devices.
• Go to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable.
• Uncheck Turn on fast startup and save the changes.
• Restart your laptop and see if this resolves the error.
  
  
  Currently the HID I2C Driver shows a Warning on device manager, what can I do now?

[Joycewilson]

Hi @Globalnaya ,

Thank you for choosing HP Community,

How to fix the HID I2C driver warning

1. Disable automatic driver updates:

• Press Windows + X and select Device Manager. 

• Right-click on the I2C HID Device and select Properties. 

• Go to the Drivers tab and click Driver Details. 

• Ensure the "Driver is digitally signed" option is checked. 

• Go to View and click on Devices by connection. 

• Under the ACPI branch, find the I2C HID device and the Touchpad, then uninstall both. 

1. Uninstall the driver and related components:

• Right-click the HID I2C Device and select Uninstall device. 

• Check the box that says Delete the driver software for this device. 

• Go to Mice and other pointing devices, right-click on your touchpad driver (e.g., "HID-compliant touchpad") and select Uninstall device. 

• Click Action and then Scan for hardware changes. 

1. Install the manufacturer's driver:

• Go to the HP support website and download the latest touchpad driver for your specific model. HP Customer Support - Software and Driver Downloads.

• Install the driver and restart your laptop. 

1. Disable Fast Startup (if it persists):

• Go to Control Panel > Power Options > Choose what the power buttons do. 

• Click on Change settings that are currently unavailable. 

• Uncheck Turn on fast startup and save your changes. 

1. Final check:

• After restarting, the touchpad should now be working correctly. If the issue reappears, it might be due to a conflict with another application or a hardware failure. In this case, you may need to contact HP support for further assistance. 

Hope this helps! Keep me posted.