Touchpad stuck in a click/drag mode, like it's pressed, when I press hidden button

[Wrenge]

When I press a button in my clickpad, it's stucks in drag mode. I can't release it. It selects everything and occasionaly presses right click multiple times. Using mouse doesn't help. It fixes only when I turn my laptop into a sleep mode.

I found out it's a software issue. I tried to install standard PS/2 driver and it worked fine, but without gestures like 2 finger scroll. But when I use synaptics driver, this issue happens.

[Wrenge]

The driver is Synaptics SMBus ClickPad 19.5.10.75 (26.6.2018)

[Echo_Lake · Accepted solution]

@Wrenge

Welcome to HP Forums,

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

If the touchpad on your laptop isn’t working properly, As you've mentioned it’s possible that software conflicts. I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Does this happen only with the browser such as Internet Explorer, Chrome (if yes, which browser are you using)?
• Have you made any recent updates to your computer, software or hardware related?
• When was the last time it worked fine (date)?

Check the Mouse/touchpad options under control panel:

Start → Control Panel → Mouse → Buttons tab. Check the box labelled "Use MS Office compatible scroll only." Also, check the box below labelled "Scroll in active window only."

Let's uninstall and reinstall the touchpad (Synaptics drivers) (Windows 10 v1709)

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• Click on Start and type ‘Device Manager’.
• Click Device Manager.
• Click + sign next to Mouse. (Synaptics)
• Right-click on mouse entry (Synaptics) and choose "uninstall".
• Restart your computer.

Also, here is the actual Synaptics TouchPad Driver (Windows 10 v1709)  Version:19.5.10.64 Rev.A Click here to download.

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Wrenge]

Thanks! Your driver fixed the issue.

[Echo_Lake]

@Wrenge
Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.
Have a great day! 👍