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bmeidlinger
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Touchpad zooms in while using two fingers scroll

HP Spectre x360
Microsoft Windows 10 (64-bit)

On my HP Spectre x360 when I use the two fingers scroll on the touch pad it will zoom in on the screen periodically. Also when scrolling in an Excel document it will drag the cells. Very annoying, I am trying to be careful not to make the zoom gesture but no matter it stills happens time to time. Anything I can do? Adjust the sensitivity? Anything else?

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HP Support Agent
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Touchpad zooms in while using two fingers scroll

Hi @bmeidlinger

 

Welcome to the HP Support Community. 

 

To adjust the zoom settings and sensitivity, try these steps -

 

1) Click on the Start or the Windows icon and open Settings

 

2) Click on Device.

 

3) Click on Touchpad from left side of the screen. 

 

4) Look for Touchpad Sensitivity and Zoom.  

 

5) Try un-checking the Pinch to Zoom option.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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bmeidlinger
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Touchpad zooms in while using two fingers scroll

Thanks for the response and info.  I followed your directions, but there wasn't an option under "Touchpad Sensitivity" that would allow me to uncheck the "Pinch to Zoom."  I didn't even see the option to select "Zoom".  The good news is it seems to have corrected.  I had the problem frequently and was debating on returning the computer, but haven't had the problem in a couple days.  Hopefully it is all in good order now.  Thanks again. 

 

-Brian

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HP Support Agent
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Touchpad zooms in while using two fingers scroll

@bmeidlinger

 

You are welcome.

 

Have a great day!

Asmita
I am an HP Employee

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RBJLP
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Touchpad zooms in while using two fingers scroll

I have the same problem on my HP Envy.  Its started doing this in the last few weeks and its a persistent issue.  As the original reporter said in this post, the settings referred to above are not available.  I'd happily turn off the pinch to zoom function because the scroll with touchpad has become almost unusable due to the random zooming.  Can someone help?

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HP Support Agent
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Touchpad zooms in while using two fingers scroll

@RBJLP Welcome to HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, please check if you've got either the synaptics or Elan touchpad by going into the device manager (Windows + X and select it) and look under "mice and other pointing devices".

Once I know what we are dealing with, I could get your accurate steps to help you resolve this issue once and for all.

 

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee

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RBJLP
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Touchpad zooms in while using two fingers scroll

Hi - thanks for getting back to me.  The laptop model / product ID details are:  HP ENVY Laptop 13-ah0501na / 4AZ74EA#ABU.  

Its the Synaptics SMBus Clickpad.

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HP Support Agent
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Touchpad zooms in while using two fingers scroll

@RBJLP I suggest you use the below steps to disable vertical scrolling to turn off the zoom: (updated)

 

1.Press Windows Key + X then select Control Panel.
 

control panel
 

2.Now click Hardware and Sound then click on Mouse option under Device and Printers.
 

click Mouse under devices and printers

3.Switch to the last tab Device Settings.

4.Highlight and select your Synaptics Touchpad and click Settings.

Highlight and select your Synaptics Touchpad and click Settings
 

5.Now from the left-hand side menu click Pinch Zoom and uncheck the box Enable Pinch Zoom on the right window pane.
 

Click Pinch Zoom and uncheck the box Enable Pinch Zoom 
 

6.Click Apply followed by OK to save changes.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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RBJLP
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Touchpad zooms in while using two fingers scroll

Thanks, but as I said in the last post, I have the Synaptics not the Elan version.  The settings shown above are not visible on my system, and there are no options to change the finger gesture controls.  Can you advise next steps please?

 
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HP Support Agent
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Touchpad zooms in while using two fingers scroll

@RBJLP I have updated the steps as per your requirements, please check and if the option is missing for you, please update the BIOS and Chipset drivers by clicking here,

Retry the same steps and let me know how that pans out.

Riddle_Decipher
I am an HP Employee

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