Touchpad

[GuyWhoLovesTech]

I just downgraded from win11 to win10 let it update fully and it still wont work with touchpad.

[NonSequitur777]

@GuyWhoLovesTech,

Welcome to our HP Community "We Also Love Tech" forum!

If I understand your spiel correctly, you likely viewed moving back to Windows 10 as a troubleshooting step, assuming Windows 11 was simply "buggy" or incompatible with your hardware.

However, if your touchpad failed to work on Windows 11 and still refuses to function after a clean downgrade to Windows 10, the issue isn't a problem with your operating system or Windows updates. In my anecdotal experience, it is almost certainly a hardware-level failure or a setting locked in your laptop's firmware.

Because the problem persists across two completely different versions of Windows, you should bypass standard driver troubleshooting and test the hardware directly. Follow these steps to diagnose and isolate the root cause:

1. Test for Hardware Failure in the HP UEFI Diagnostics Menu:

HP builds a dedicated hardware testing environment into the motherboard. This operates completely independently of Windows. If the touchpad works here, it's a driver problem; if it fails here, it is a physical hardware fault.

1. Shut down your laptop completely.
2. Press the Power button, and immediately start tapping the F2 key repeatedly (about once every second) until the HP PC Hardware Diagnostics UEFI screen appears.
3. Use the keyboard arrow keys or a connected USB mouse to select Component Tests.
4. Select Mouse/Touchpad (or Pointer Devices).
5. Choose Pointer Test or Touchpad Test and run it once.
6. Interpret the results:
   • If the test fails or the cursor does not move: The touchpad hardware is physically disconnected internally or electrically dead. The laptop will need to be opened to inspect the ribbon cable or replace the module.
   • If the test passes: The physical hardware is fine, and the problem is software-based.

2. Check for an accidental Hardware Lock:

Many HP notebooks feature a built-in shortcut to disable the trackpad entirely to prevent accidental movement while typing.

• Look closely at the top-left corner of your trackpad surface. Is there a tiny embedded dot, a small square indentation, or a faint light?
• Double-tap that dot/corner firmly. On many models, this physical action completely toggles the touchpad sensor on and off.

3. Verify System BIOS Settings:

If the touchpad is disabled in your system firmware, Windows 10 and Windows 11 will never be able to recognize it.

1. Restart your laptop and repeatedly tap the F10 key to enter the BIOS Setup Utility.
2. Navigate through the menus (usually under Advanced or Built-In Device Options) using your arrow keys.
3. Look for a setting named Touchpad, Internal Pointing Device, or 12C Controller.
4. Ensure it is set to Enabled. If it was disabled, save your changes and exit (usually F10 -> Save and Exit).

4. Force a Hard Controller Reset (EC Reset):

Sometimes the motherboard's embedded controller (the chip that manages hardware states) gets locked up, carrying the frozen state across an OS downgrade.

1. Turn off the laptop and unplug the power charger.
2. Disconnect all external devices (USB mice, drives, headphones).
3. Press and hold down the Power button continuously for a full 15 to 30 seconds.
4. Plug the AC adapter back in (leave external devices unplugged) and turn the machine on normally to test the trackpad.

Let me know how this worked out for you!

Kind Regards,

NonSequitur777

[Paul_Tikkanen]

@GuyWhoLovesTech 

The 14-d6000, 14-d5000, & 14-d4000 notebook model series are only supported by HP for W11.

Therefore, you may find that some hardware will not work due to the lack of W10 drivers.

The only suggestion I can offer would be to try the W10 touchpad driver from the 14-d3000 model series on the outside chance it may work with the touchpad hardware version your PC has.

HP 14 inch Laptop PC 14-d3000 (B23FDAV) Software and Driver Details