Toxic smell

[Terri113]

 Re  HP 17 cn0528sa

There is a toxic smell coming from my laptop.  I am still using it while I send this message as I have no other laptop. The smell is like a fume, very unhealthy.  

I bought this laptop in 2023 having replaced a previous HP aptop after years of using with no problem.  This smell was hard to detect where it was coming from at first,  then I realiesd it was the laptop.  It smells even when it is turned off.  All over my flat. 

Even with the windows open, the smell is still there. This has been going on for about 5 days. 

[Max3Aj]

@Terri113, Welcome to the HP Support Community! 

To help us get started on resolving your issue, could you please share your HP unit's serial number and product number along with the case ID (if any) with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj