Transfer of Care Pack from returned PC

[DanielHulse]

I am trying to transfer my HP Care Pack and am having difficulty. I bought the HP care pack when I originally bought this PC, but the model was defective so I ended up returning it for the same model at Best Buy under their no questions asked policy. Now I have issues with my replacement and need to use the Care Pack, but it is tied to the old PC serial number! So I need to transfer this coverage somehow. I have been calling the phone number 1-800-407-6210 but nobody has answered after multiple hours on hold.

I see that a similar question was answered privately here (https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Transfer-of-hp-care-pack-after-...) so if there is an email or alternative means of contact to resolve this, that would be super helpful

[VikramTheGreat · Accepted solution]

Hi @DanielHulse,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you. Related to the query, I would suggest that you share the original invoice on the link below
 

Please check this document and follow the steps to raise the warranty dispute: Click Here

Also, please refer to this link to check the warranty status

I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support