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Locked

‎07-03-2022 09:21 AM

HP Recommended
Product: HP EliteBook 820 G1 Notebook PC

The USB ports on the left and right side of my laptop do not seem to be working. 

Category:
1 REPLY 1

‎07-03-2022 09:44 AM

HP Recommended

Hello @CMC_12 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

or

 

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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