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Ricardo19
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Message 1 of 2
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Trouble with my palptop

HP Recommended
Pavilion Gaming
Microsoft Windows 10 (64-bit)

My laptop shows me this error 0SPFU2-9A2A5R-XD7W3F-60U413 , they could tell me what it is and how to fix it

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WAWood
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Message 2 of 2
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HP Recommended

@Ricardo19 

That error code means your hard drive has failed and needs to be replaced.

 

Once you have the replacement drive, you need to read this information about restoring your PC:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

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***Please mark Accept As Solution if my post solved your problem***

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