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‎08-11-2021 08:38 PM

HP Recommended
Product: Hp 2000 Notebook PC
Operating System: Other

Trying to factory reset/troubleshoot my laptop for school (it’s about a 9 year old laptop still works fine however it’s frozen trying to troubleshoot the drive after having everything else  all set after troubleshooting 

Category:
1 REPLY 1

‎08-11-2021 09:52 PM

HP Recommended

@gianna11821 

If the laptop is running slowly, then trying to reset it is the worst thing you can do -- as that will stress the drive and most likely cause the laptop to crash, rendering it useless.  A reset is not the miracle cure everyone seems to think it is.

 

As to "troubleshooting" the drive, the way that is generally done is by running the HP diagnostics on it.  Is that what you are trying to do?



I am a volunteer and I do not work for, nor represent, HP
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