cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
gianna11821
New member
1 0 0 0
Message 1 of 2
319
Flag Post

Troubleshooting/resetting laptop

HP Recommended
Hp 2000 Notebook PC
Other

Trying to factory reset/troubleshoot my laptop for school (it’s about a 9 year old laptop still works fine however it’s frozen trying to troubleshoot the drive after having everything else  all set after troubleshooting 

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,146 7,848
Message 2 of 2
Flag Post
HP Recommended

@gianna11821 

If the laptop is running slowly, then trying to reset it is the worst thing you can do -- as that will stress the drive and most likely cause the laptop to crash, rendering it useless.  A reset is not the miracle cure everyone seems to think it is.

 

As to "troubleshooting" the drive, the way that is generally done is by running the HP diagnostics on it.  Is that what you are trying to do?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation