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- HP Community
- Notebooks
- Notebook Software and How To Questions
- TrueVision Driver for the Pavilion dv7

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03-31-2018 06:12 PM
I am trying to find the TrueVision drivers for the Pavilion dv7.
PN: A6X16UA#ABA
I am not sure what happened to it. I have not used the webcam in years. I tried bringing it back up through Skype and I noticed it wasnt seeing a camera. Looking through all of the drop downs in the Device Manager I saw the webcam was not in there. Scanning for hardware changes does no good. I reinstalled the "Youcam" software but that does not have the driver for the webcam coupled with it. I have not been able to spot it online anywhere yet.
Any leads?
04-01-2018 01:14 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you need the webcam driver.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I would like to inform you that the webcam uses the Windows generic driver. I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c02452221
Let me know how it goes and you have a great day!
If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
Take care.
Cheers!
The_Fossette
I am an HP Employee