Trying to figure out the keyboard layout of a HP ENVY Laptop 17-ch1010nb

[pascal875765]

Hi,

I just reinstalled Windows from the local drive on a HP ENVY Laptop 17-ch1010nb (5Z8S0EA). But I'm having trouble figuring out the correct keyboard layout of this machine. It's a QWERTY-ANSI format with special characters as on a belgian AZERTY keyboard. No layout in Windows seems to match this.

Here's a picture :

 
Any suggestion that might lead me to the correct layout, is greatly appreciated!
Best regards,
Pascal

[Sneha_01]

Hi @pascal875765,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a unique or non-standard keyboard layout. From your description, it seems like you have a keyboard that combines elements of both QWERTY (ANSI) and Belgian AZERTY layouts. Let's break down the steps to help you determine and configure the correct keyboard layout:

Steps to Determine and Configure Keyboard Layout

Identify Key Characters

• Compare the characters and their positions on your keyboard with the standard QWERTY (ANSI) and Belgian AZERTY layouts.
• Look at special characters and their placement. This will help identify any deviations from standard layouts.

Check Default Layouts

• Windows Settings:
  • Go to Settings > Time & language > Language.
  • Click on your language (e.g., English or Dutch) and select Options.
  • Under Keyboards, check which layouts are installed. You can add a new keyboard layout if needed.
• On-Screen Keyboard:
  • Open the on-screen keyboard by searching for “On-Screen Keyboard” in the Start menu.
  • Use the on-screen keyboard to compare characters and symbols with your physical keyboard.

Test Common Layouts

• Belgian Keyboard Layout: If the keyboard has elements of the Belgian layout, you might try adding it:
  • Go to Settings > Time & language > Language > Add a language.
  • Search for Dutch (Belgium) or French (Belgium) and add it.
  • Check if the layout matches the keyboard's special characters.
• US Keyboard Layout: Sometimes, keyboards are configured in a default layout like US English. Verify if the US keyboard layout fits your needs:
  • Go to Settings > Time & language > Language > Add a language.
  • Search for English (United States) and add it.

Custom Keyboard Layout

• If no standard layout matches, you can use tools to create a custom layout.
• Microsoft Keyboard Layout Creator (MKLC):
  • Download and install Microsoft Keyboard Layout Creator.
  • Use MKLC to create a custom layout that matches your keyboard.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[pascal875765]

Hi Rachel,

thanks for your reply but this sounds a lot like the response that ChatGPT gave me.

So, am I to conlude by your answer, that nobody at HP knows, how the keyboards on their own notebooks are configured?

And if a custom layout through MKLC is necessary, why hasn't this been included in the local image for windows re-installation? After all, HP managed to include about a 1000 Bloatware tools in this image.

Thanks,

best regards,

[Sneha_01]

Hi @pascal875765,

I understand your concern. However, the steps remain the same, so you might have got the same steps in chapGpt.

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support