Trying to update BIOS, but HP Support Solutions Framework was not installed successfully. An error-3

[Grace07]

Trying to update BIOS, but HP Support Solutions Framework was not installed successfully. An error occurred during the installation -3

I am getting a message to say my primary internal battery has problems (601) 

[Hawks_Eye]

Hi @Grace07 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It looks like you're dealing with two separate issues: a BIOS update failure and a battery error (601). Here’s how to troubleshoot both:

 

Fixing HP Support Solutions Framework Installation Error (-3)

Run HP Support Assistant

• Download and install HP Support Assistant manually.
• Open the app and check for BIOS updates from there.

Install BIOS Update Manually

• Go to HP’s driver support page for your laptop model.
• Download the latest BIOS update and install it directly.

Disable Antivirus & Run as Administrator

• Some security software can block installations.
• Temporarily disable antivirus and right-click the installer > Run as Administrator.

 

Fixing Battery Error (601)

• The 601 error means your battery’s storage capacity is below 25% of its original level.
• Try removing the battery and booting with just the AC adapter—if the error persists, the battery likely needs replacement.
• You can check HP’s official guide on battery errors here.

Let me know how it goes!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye