Tryng to run the PC Hardware Diagnostic Tools - but wont start

[JJONKER]

Hi! I want to run the PC Hardware Diagnostic Tools on my windows 11 laptop. I downloaded HP PC Hardware Diagnostics Windows v1.8.3.0 (sp142974.exe )from this page: 

https://support.hp.com/nl-nl/help/hp-pc-hardware-diagnostics#boxBtmWhite2

I started the download and all seems OK. But the program is not actually installed / strated. I do see a folder C:\swsetup\SP142974 that contains three files. One of them is a log file. The content of the log file is:

2022-11-03 10:34:02.275|Error|No license files found

How can I get this diagnostic program to run on my computer?

[ub6424 · Accepted solution]

Hello @JJONKER 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

HP PC Hardware Diagnostics Windows from Microsoft Apps Store

(2) Run <HP Hardware Diagnostics> App

Kind regards

[JJONKER]

That works. Thanks! I would have been nice to have seen this option on the HP support page.