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‎11-03-2022 03:36 AM

HP Recommended

Hi! I want to run the PC Hardware Diagnostic Tools on my windows 11 laptop. I downloaded HP PC Hardware Diagnostics Windows v1.8.3.0 (sp142974.exe )from this page: 

https://support.hp.com/nl-nl/help/hp-pc-hardware-diagnostics#boxBtmWhite2

I started the download and all seems OK. But the program is not actually installed / strated. I do see a folder C:\swsetup\SP142974 that contains three files. One of them is a log file. The content of the log file is:

 

2022-11-03 10:34:02.275|Error|No license files found

 

How can I get this diagnostic program to run on my computer?

 

 

 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2022 06:07 PM

HP Recommended

Hello @JJONKER 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

HP PC Hardware Diagnostics Windows from Microsoft Apps Store

 

(2) Run <HP Hardware Diagnostics> App

 

Kind regards

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎11-03-2022 06:07 PM

HP Recommended

Hello @JJONKER 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

HP PC Hardware Diagnostics Windows from Microsoft Apps Store

 

(2) Run <HP Hardware Diagnostics> App

 

Kind regards

1 person found this reply helpful
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‎11-04-2022 02:25 AM

HP Recommended

That works. Thanks! I would have been nice to have seen this option on the HP support page.

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