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‎08-10-2022 04:46 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)
Operating System: Microsoft Windows 11

The notebook Bought two months ago, at the beginning, open HP Assistant and HP Game Center are very fast, now do not know why to open these two built-in software is very slow, to wait a long time, this notebook other functions are normal. Does anyone know what's going on to help me out. There is also a VPN that I have used with this computer before, is it possible that it is related to this?

Category:
1 REPLY 1

‎08-10-2022 08:09 PM

HP Recommended

Hello @1molNaCl 

 

Sorry to hear that you are having problems ...  I would like to help you.

 

(1) Uninstall

- OMEN Gaming Hub

- HP Support Assistant

 

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.05 Rev.A15.2 MBMar 13, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Install/Update

Primax MCU Firmware Update

0.02.08.00 Rev.A2.1 MBFeb 23, 2022Download

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A0.5 MBJan 21, 2022Download

Intel Dynamic Tuning Driver

1.0.10701.24872 Rev.A3.2 MBJan 21, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A1.6 MBJan 21, 2022Download

Intel Serial IO Driver

30.100.2134.22 Rev.A0.8 MBJan 21, 2022Download

 

(6) Reboot

(7) Install/Update

Intel Solid State Drive (SSD) Firmware Update

HPS2/HP06/HPS5/HPS9 Rev.A15.6 MBJan 4, 2022Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.A0.6 MBJan 11, 2022Download

NVIDIA Graphics Driver

30.0.15.1115 Rev.A1012.3 MBJan 26, 2022Download

 

(8) Reboot

(9) Install/Update

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

HP Support Assistant Version

9.16.80.0--Download

 

(10) Reboot

(11) Please report your results

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