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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Two unknwon Devices - HP245 G7 Windows 10

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12-30-2019 01:02 PM
Hi,
I have recently bought HP 245 G7 Notebook with AMD A9 CPU.
I installed Windows 10 1909 on it. It has taken most of the device drivers automatically. Even Radeon R4 GPU driver is installed.
There are however 2 unknown devices in the device manager for which HP Support & Download section does not seem to have any drivers. Even searching online did not help. My Windows 10 1909 is up to date. I even updated BIOS to v42 the latest available on HP support.
Can someone help me what are these devices and where can I get drivers for the same from HP?
Here's a screenshot.
Thanks in advance.
Regards.
12-30-2019 01:19 PM
Hi,
This is fixed. Elan Touch pad worked for one and for the other ACPI I found another thread on this forum where a download was offered by a user. That driver worked. I think it was some HP Application device or something.
01-01-2020 02:47 AM - edited 01-01-2020 02:48 AM
I did not save the link. However search your Hardware ID in google and you will land at the correct forum page on HP community. That's what I did. I searched Google using the hardware ID (e.g. ACPI HPIC0003) and managed to get an existing thread where the drivers were available for download. Hope it helps.