Typing Problems on HP Omen 15-2016

[Username_Omen]

I have an hp omen 15t 2016 skylake i7 ax033. My problem is that recently my keyboard, on board and all external) will get locked up after X amount of time or if some program opens. Not sure what the cause is. But locked up i mean i cant type, all keys on the built in keyboard don't respond or work, except the brightness up/down, airplane mode on off(or F12) keys. I havent chamed any settings recently and started a Kaspersky and avira scan (full) on my computer. The when my laptop locked, (i have the press del+control+alt keys to open the login screen) but when my laptop locked out automatically, i couldnt log back in, the keys wooildnt work. I did a hard reset and waited some time w/ no ac cord plugged in or external components. I tried system restore and it did not complete successfully. Tried again aith no anti viruses online, failed again. The thing is though, the keyboard works normally after bootup for X amount of time b4 it locks up. Help plz, questions welcome. Thanks

[visruth · Accepted solution]

Hi,


What all security softwares are installed in your system? Uninstall all of them temporarily.

Can you use the keyboard keys normally from BIOS/UEFI setup by tapping ESC or f10 key as soon as you power on laptop?

Could you do a keyboard test from BIOS/UEFI by tapping F2 key as you power on laptop?

If both above are giving positive response,
If you are willing, I would suggest you to factory reset Windows by tapping f11 key as you power on laptop. You've to back up your data before reset.


Regards

Visruth

[mdklassen]

Do you still need help?

[Username_Omen]

Not anymore. Sorry i forgot to post i just wiped my system clean and restarted. Thanks though!