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USB 3.1 not working

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Microsoft Windows 10 (64-bit)

Dear Sir or Madam,

I bought a HP laptop today, with free dos. I'm installed the windows 10 on my computer. Everything works fine except the USB.

On the left side there are two usb input which are not working and also not charging. On the right side there is one usb port wich is works fine. What should be the problem on the left side?


 Thank you for your support!



HP Support Agent
HP Support Agent
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Thank you for posting on the HP Support Community.


Perform the following steps, as applicable, to troubleshoot USB devices that are not working correctly:

  1. Power: If the USB device operates on battery power, make sure the batteries are correctly seated and are functional. If the USB device operates on external power, make sure all the power connections are secure and the power cord is connected to a power source.

  2. Test the USB connection: Sometimes, simply disconnecting and reconnecting the USB device to the computer can solve the problem:

  3. Installing USB manufacturer software: Some USB devices require manufacturer software be installed before the USB device will work.

    1. If the USB device came with software, and it was not previously installed, install the software now, following the manufacturer instructions.

    2. After installing manufacturer software, reconnect the USB device that was having problems.

    The device should now work correctly. If problems persist, continue to the next step.

  4. Microsoft easy fix solutions: Microsoft provides a web-based automatic diagnostic and repair application. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. If the device still does not work, go to the next step.

  5. Windows Update: Running Windows Update checks for operating system updates required for your computer. Go to Windows Update (in English) and follow the on-screen steps to check for updates, and opt-in on all recommended and optional driver updates.

Hope this helps! Keep me posted for further assistance.
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