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‎09-05-2026 02:54 AM

HP Recommended
Hello HP Community,
I am using an HP Envy x360 2-in-1 Laptop 14-fa0xxx (AMD Ryzen 5 8640HS, Windows 11). Recently, to fix a thermal shutdown issue, I updated the BIOS from the official HP website.
While the thermal issue was solved, the update has completely locked the power delivery to all USB-A ports. There is no power or light in any wired mouse or phone connected to these ports.
I have already tried updating AMD Chipset drivers, Windows PowerShell/CMD force enables, registry overrides, and BIOS Recovery defaults, but Windows terminal throws a "Generic Failure / CIM Exception" error, meaning the lock is strictly inside the EC Firmware/BIOS.
My warranty is expired, and it's unfair that an official HP update broke working hardware ports. Please release a new supportive BIOS patch to unlock the USB power delivery immediately. Thank you.
 
 
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