• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-22-2021 02:01 PM

HP Recommended
Product: Pavilon 15-cc516nh
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a USB C / HDMI adapter which I would like to use to connect a 3rd monitor to my laptop but for some reason my USB C is not working.

 

I tried UEFI test and it told me that currently USB C is not authorized.

 

Any idea how could I tackle this issue?

 

Many thanks in advance

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2021 02:31 PM

HP Recommended

@lasz_92 

 

Its specs

          https://support.hp.com/si-en/document/c05661639

 

It USB-C port does not support Alt mode therefore you can't use USB-C port for video out even with a dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-22-2021 02:31 PM

HP Recommended

@lasz_92 

 

Its specs

          https://support.hp.com/si-en/document/c05661639

 

It USB-C port does not support Alt mode therefore you can't use USB-C port for video out even with a dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-22-2021 02:58 PM

HP Recommended

Thanks! What would you recommend for the 3rd monitor? Maybe USB 3 HDMI adapter? Would that work? 

Best,

Lasz

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.