cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
lasz_92
New member
2 1 0 0
Message 1 of 3
169
Flag Post

Solved!

USB C not working

HP Recommended
Pavilon 15-cc516nh
Microsoft Windows 10 (64-bit)

Hi,

I have a USB C / HDMI adapter which I would like to use to connect a 3rd monitor to my laptop but for some reason my USB C is not working.

 

I tried UEFI test and it told me that currently USB C is not authorized.

 

Any idea how could I tackle this issue?

 

Many thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
96,893 65,606 12,561 21,645
Message 2 of 3
Flag Post
HP Recommended

@lasz_92 

 

Its specs

          https://support.hp.com/si-en/document/c05661639

 

It USB-C port does not support Alt mode therefore you can't use USB-C port for video out even with a dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
banhien
Level 19
Level 19
96,893 65,606 12,561 21,645
Message 2 of 3
Flag Post
HP Recommended

@lasz_92 

 

Its specs

          https://support.hp.com/si-en/document/c05661639

 

It USB-C port does not support Alt mode therefore you can't use USB-C port for video out even with a dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
lasz_92
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks! What would you recommend for the 3rd monitor? Maybe USB 3 HDMI adapter? Would that work? 

Best,

Lasz

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation