-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- Notebooks
- Notebook Software and How To Questions
- USB Driver NEEDED for Laptop

Create an account on the HP Community to personalize your profile and ask a question
01-24-2023 02:55 PM
I have a windows 7 laptop (originally shipped with windows 10) product 15-ay026na. Ever since I downgraded the laptop to windows 7 I have had to reinstall all the windows 7 drivers for my laptop. This has worked fine, the only driver I am unable to find or get working is a USB driver. I have scowered HPs driver website and have downloaded almost all the drivers but none of them got my USB issue sorted, (https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300/model/11896...).
It powers the device however it is unrecognised. Device manager also spits up an unrecognised driver error under Universal Serial Bus. I've been trying to figure this out for ages if anyone could provide a USB driver for windows 7 64 bit that could work I would be very grateful. Thanks, Fraser.
Solved! Go to Solution.
Accepted Solutions
01-24-2023 02:59 PM
Hi, Fraser:
You need this W7 USB3 driver for the notebooks with the Intel® Pentium® N3710 processors:
Intel USB 3.0 Host Controller Driver
4.0.0.36
https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72662.exe
01-24-2023 02:59 PM
Hi, Fraser:
You need this W7 USB3 driver for the notebooks with the Intel® Pentium® N3710 processors:
Intel USB 3.0 Host Controller Driver
4.0.0.36
https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72662.exe
Didn't find what you were looking for? Ask the community