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‎01-24-2023 02:55 PM

HP Recommended
Product: HP Notebook - 15-ay026na (ENERGY STAR)
Operating System: Microsoft Windows 7 (64-bit)

I have a windows 7 laptop (originally shipped with windows 10) product 15-ay026na. Ever since I downgraded the laptop to windows 7 I have had to reinstall all the windows 7 drivers for my laptop. This has worked fine, the only driver I am unable to find or get working is a USB driver. I have scowered HPs driver website and have downloaded almost all the drivers but none of them got my USB issue sorted, (https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300/model/11896...).

It powers the device however it is unrecognised. Device manager also spits up an unrecognised driver error under Universal Serial Bus. I've been trying to figure this out for ages if anyone could provide a USB driver for windows 7 64 bit that could work I would be very grateful. Thanks, Fraser.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2023 02:59 PM

HP Recommended

Hi, Fraser:

 

You need this W7 USB3 driver for the notebooks with the Intel® Pentium® N3710 processors:

 

Intel USB 3.0 Host Controller Driver

 

4.0.0.36

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72662.exe 

 

View solution in original post

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3 REPLIES 3

‎01-24-2023 02:59 PM

HP Recommended

Hi, Fraser:

 

You need this W7 USB3 driver for the notebooks with the Intel® Pentium® N3710 processors:

 

Intel USB 3.0 Host Controller Driver

 

4.0.0.36

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72662.exe 

 

1 person found this reply helpful
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‎01-24-2023 03:13 PM

HP Recommended

Thanks so much man you're a lifesaver

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‎01-24-2023 03:14 PM

HP Recommended

You're very welcome. 

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