USB Flash Drive Issue

[JoslynL]

Using my Chrome 11 notebook,  I been saving files and photos from my Google Drive to my USB Flash Drive and not its not showing up when I plug it into my laptop Chromebook 11. How do I fix this issue and not lose my files and photos on my USB Flash Drive.m Yes USB Flash Drive was formatted and I it eject before unplugging last time I used.

[A_Gayathri]

Hi @JoslynL,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Chromebook 11 notebook, USB Flash Drive Issue. Not to worry I will help you to get a resolution to resolve the issue.

USB flash drives and just tested a few to verify that the latest Chrome OS has no issues. 

Are you using some off-brand USB flash drives?

the data available in google drive is saved in the cloud so it will not be deleted

the USB drive he needs to try it on a different computer to check if its working and if he can see all the files

whatever data stored on the Chromebook will get deleted if we do an OS reload if the USB drive is working fine on other computers and not on Chromebook

so tell the cx to backup all the data and do an OS reload if the USB  drive is working on a different system

 Chromebook will not delete any files stored on google drive or an external USB drive 

Open, save, or delete files

You can open and save many types of files on your Chromebook, like documents, PDFs, images, and media. Learn which types of files are supported on your Chromebook.

Your Chromebook's hard drive has limited space, so your Chromebook will sometimes delete downloaded files to free up space. Learn how to store your downloads.

Tip: Some folders are read only. You can't delete or rename them from the Files app.

Find & open a file

1. Open Files .
2. On the left, choose where your file is saved.
   • For files you’ve just used, select Recent.
   • For a list of recent files by type, use the button to select that file type.
   • For Android app files, select My files Play files. To show more folders, in the top right, select More Show all Play folders.
   • For files in your cloud, select the folder, such as Google Drive. You can also add another cloud file system.
3. Find your file and double-click it to open.

If you're opening a file on an external storage device, remove the device safely when you're done by clicking Eject .

Tip: In the corner of your screen, select the Launcher and enter the name of the file you want.

Save a file

To save the page, image, or document you're viewing:

1. Press Ctrl + s.
2. At the bottom, enter a name for your file.
3. Optional: To the left of the file name, change the file type.
4. In the left column, choose where you'd like to save your file, such as Google Drive My Drive.
5. Select Save.

Note: If you’re using your Chromebook at school or work, you can save files in your Shared drives folder. Select Google Drive Shared drives.

Rename a file

Add another cloud file system

1. In the corner of your screen, select the Launcher .
2. Open Files .
3. In the top right, select More .
4. Select Add new service SMB Shares.
5. A window will open. Select Add File Share. Fill out your info.
6. Select Add.

Note: Your Chromebook supports third-party file systems that use DocumentsProvider APIs. If you download one of these Android files apps from the Play Store, it will appear on the left-hand side of your Files .

To connect to other cloud file systems:

1. In the corner of your screen, select the Launcher .
2. Open Files .
3. In the top right, select More .
4. Select Install new service.
5. To install a new cloud file system, choose a system and follow the onscreen steps.

Change where your files are saved

Delete a file

Important: Most files are sent directly to Trash. For files that aren't sent to Trash, you must confirm that you want to permanently delete them.

1. In the corner of your screen, select the Launcher .
2. Open Files .
3. Select the file or folder you want to delete.
4. Select Trash.

Tip: Files are permanently deleted from Trash after 30 days.

To restore a file you sent to Trash:

1. On your Chromebook, open Files .
2. On the left, select Trash .
3. Select the file you want to restore Restore from Trash.

Zip a file

To bundle files or folders together into a single file, you can zip them.

1. In the corner of your screen, click the Launcher .
2. Open Files .
3. On the left, select the folder or files you want to zip.
4. To select all the files you’d like to zip, press Ctrl and click each file one at a time.
5. Optional: To put all of your files in a new folder, press Ctrl + e.
6. Right-click your selected files or folder, then click Zip selection.

Unzip a file

You can view each of the individual files in your zip file.

1. In the corner of your screen, select the Launcher .
2. Open Files .
3. Double-click the zipped file. On the left, you’ll see the zip file.
4. To open an individual file, double-click it.
5. Optional: To remove the zip file from the list of folders on the left, click Eject .

Tip: To unzip a group of zipped files in a single folder, right-click the folder and select Extract all.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!