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‎08-29-2021 08:38 AM

HP Recommended
Product: Hp envy 6 sleekbook
Operating System: Microsoft Windows 10 (64-bit)

I'm using Hp envy 6 sleekbook and there's a problem: USB-IF xHCI USB Host Controller is not working properly. I tried updating the driver on Device Manager but the problem remains after it has been updated.

I cannot open my medical documents on the usb and this is very frustrating,, because I cannot book dr visit without them.

Category:
3 REPLIES 3

‎08-29-2021 08:43 AM

HP Recommended

I tried to run

Intel® Driver & Support Assistant (Intel® DSA)

https://www.intel.com/content/www/us/en/support/detect.html but there was an error as well

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‎08-29-2021 09:50 AM

HP Recommended

Hi:

 

Your notebook's model series was not supported by HP for W10.

 

The problem is that there are no standalone W10 USB drivers, so none exist that you can try to install.

 

You may want to right click on the problem device, select uninstall, check the uninstall driver box, restart the PC and see if W10 installs the driver correctly.

 

If that doesn't work see if installing the Intel chipset driver gets the USB ports to work again.

 

9.4.0.1026 

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63640.exe

 

If that doesn't work either, you can try clean installing W10, or reinstall Windows 8.1.

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‎08-29-2021 09:56 AM

HP Recommended

I'm pretty sure my laptop doesnt work properly because of the W10, but Windows force updates on me. My old HP works much faster, which I dont update since years. 

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